At Durgapur Steel and Metal Udyog, we are committed to protecting the privacy and confidentiality of our customers’ personal and business information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Includes name, address, email, phone number, and other identifying details provided voluntarily through forms, inquiries, or purchase orders.

• Business Information: Such as company name, billing information, and shipping details related to your orders.

• Transactional Information: Details of your purchases, order history, and payment information.

• Website Usage Information: We may collect data related to your use of our website, such as IP addresses, browser type, access times, and referring websites through cookies and similar technologies.

2. How We Use the Information

We use the collected information to:

• Process and fulfill orders, including payment processing and product delivery.

• Communicate with you regarding your inquiries, orders, or support requests.

• Improve our products and services based on customer feedback and preferences.

• Maintain accurate business records and comply with legal obligations.

• Provide marketing communications, offers, and updates on products and services (with your consent).

• Enhance our website experience by analyzing usage trends and preferences.

3. Sharing of Information

We do not sell, trade, or rent personal or business information to third parties. However, we may share information in the following circumstances:

• Service Providers: With trusted third parties who assist in business operations, such as payment processors, shipping companies, and IT service providers.

• Legal Compliance: If required by law, regulation, or court order, or to protect our rights, property, or safety.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the business transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes using secure servers, encryption, and restricted access to sensitive information. However, no method of data transmission over the Internet is completely secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to collect and store information about your interactions with our website. These technologies help us enhance user experience, analyze traffic, and improve our site. You can choose to disable cookies in your browser settings, but this may affect your ability to use certain features of the website.

6. Your Choices and Rights

You have the following rights regarding your personal information:

• Access and Correction: You may request access to or correction of your personal information by contacting us.

• Opt-Out of Marketing: You may choose to opt-out of receiving marketing emails or communications at any time by following the unsubscribe link in emails or contacting us directly.

• Data Deletion: You can request the deletion of your personal information, subject to our legal and business obligations to retain records.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors. If we learn that we have inadvertently gathered information from a minor, we will take steps to delete it.

8. Changes to This Policy

Durgapur Steel and Metal Udyog reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website, and the “Effective Date” at the top of the policy will be updated accordingly.